Shipping & Returns

SHIPPING

The following applies for a carrier arranged by us to deliver the goods (Carrier).

A service provided by our specialist delivery partner and tailored for Gutter Mesh Direct customers. After you order leaves our warehouse, you will be contacted to arrange a suitable time for receiving your delivery. Your items are safely packaged for safe transit and will be delivered and handled by a professional delivery driver. 

Standard Delivery:

With our standard delivery service, you will be required to assist the driver in carrying the item from the curbside.

The following conditions are applicable with our delivery service :

  • It is important that someone is at home to receive the delivery of your purchase on the designated day. No specific time of delivery can be provided. If no person is present to accept the goods on the scheduled delivery day, or the delivery is cancelled on the day of the scheduled delivery day, you will be charged for the non-delivery and a further charge for the re- delivery.
  • It is important that sufficient, clear and safe access is available to deliver the goods you have purchased, as well as adequate coverings for protection on flooring. It is OH&S policy for Delivery staff to wear protective shoes.
  • Deliveries to any address that require using a lift or staircase will only be left at the entrance of the lift or foot of the stairs. Unfortunately courier drivers are not able to help bring the order up the stairs or lifts so you will need to organise for another person to help you bring the product to your address.
  • Please remember that it is your responsibility to check that your items will fit through doors, staircases and lifts in their packaging before you place your order.
  • All deliveries will be delivered to the outer door only of the premises. Where accessibility is an issue you are required to advise in advance prior to delivery. Failure to advise will incur additional charges and may result in the goods being return to our depot.
  • In cases where the goods need to be assembled, additional charges will apply. You should advise Gutter Mesh Direct customer service if this is required prior to delivery. Fees and charges are applicable please contact us for updated pricing.
  • In the event of a re-delivery due to reasons above in paragraphs (a), (b), (d) or (e), you will be charged double your original delivery fee (2 x delivery fees).
  • When receiving goods, please inspect thoroughly before signing Received in good order as any claims for scratches, marks, dents or other damage will not be accepted.
  • Failure to collect or take delivery of goods after 21 days from the date of contact by our Delivery department will result in the Sales Order being cancelled and all monies paid being forfeited.
  • We make no representations about the Carrier other than those contained in this document, and we are not responsible for delivery by the Carrier.
  • All packing and wrapping materials are your responsibility and will be left at the premises (delivery address).
  • Any damage to property must be reported to the Carriers delivery driver and recorded at the time of delivery.
RETURNS

This Refund Policy is applicable to purchases made from Gutter Mesh Online and its related online websites.

Change of Mind

Please choose carefully as refunds are not provided where you have simply changed your mind, made a wrong selection or simply found the item cheaper elsewhere. We recommend you carefully preview any orders before adding them to your shopping cart and proceeding with your order.

Goods Damaged in Transit

If any goods arrive damaged, please contact us within 24 hours of receipt. We will arrange to have the damaged item returned to our warehouse and either replace the product or refund the price to you. Damaged goods must be returned to our warehouse in the condition received by you with all original packaging. This will only apply whereby transport has been organised by us to you through our carriers. All claims need to be made in writing including any photos and emailed immediately to sales@guttermeshonline.com.au

Consumer Guarantees

Under the Competition and Consumer Act 2010 and under other consumer laws applying in each State and Territory, you have the right to have goods replaced, repaired or to receive a refund where:

  • the goods are faulty;
  • the goods are wrongly described;
  • the goods are different from a sample shown to you; and/or
  • the goods do not do what they are supposed to do.

These consumer guarantees are implied into all consumer contracts and cannot be excluded, restricted or modified. These are in addition to any voluntary warranties offered by a manufacturer.

Any shipping costs to return the original product to us will be at our cost, whereby we consider the goods to have breached a consumer guarantee. If on examination of goods, returned to us, are found to not be in breach of the consumer guarantees, then we may charge you a fee for examining the goods, and any cost to return the goods to you.

Please note that goods must be returned within a reasonable period and you may be asked to demonstrate that the problem with the goods was not your fault.

Consumer Guarantees do not apply where in our reasonable opinion the goods became unacceptable due to fair wear and tear, or the customer’s misuse, failure to use the goods in accordance with manufacturer’s instructions, or failure to take reasonable care.

Refunds

Refunds will be processed by us and will normally be processed within 7 days.
This refund policy is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth) or equivalent State or Territory laws.

Please contact us on 1300 680 833 or email sales@guttermeshonline.com.au to discuss a return.